Our Customers Rate Us!
Providing excellent customer service is important to us! Our customer service score on independent feedback system Feefo, has been an impressive 4.8 out of 5 for the past twelve months. Read our reviews below:
All Feefo feedback is gathered anonymously from genuine customers. Feedback for SportsCover Direct has been compiled from 5416 customer reviews
SportsCover Direct uses Feefo, the Global Feedback Engine, to generate our customer feedback. Feefo is a closed ‘invitation only’ platform, guaranteeing every review you read can be matched to a genuine customer who has transacted with us. We remain committed to providing the best customer experience possible, and it is through our transparent feedback process that we can truly understand what we’re doing right and, sometimes, wrong!
08-Jun-2026
Very efficient.
Problem to update payment card quickly resolved.
04-Jun-2026
Easier than many online insurances that I have used or tried.
I had a question regarding the policy. It was relatively easy to speak to someone. The person I spoke to was very knowledgeable and answered my enquiry.
Thank you for your feedback. We are pleased to hear that you found our advisor knowledgeable.
03-Jun-2026
I found the experience worthwhile with a brilliant price covering exactly what Ali requested at a superb price
In
Thank you for your feedback. It's great to hear that you were pleased with our pricing.
02-Jun-2026
Excellent service and peace of mind
Excellent service and peace of mind
Thank you for your feedback. It's great to hear that you were pleased with our service.
02-Jun-2026
Good
Good
Thank you for your feedback!
02-Jun-2026
Excellent
Quick and simple steps to follow
Thank you for your feedback. We are glad you found the process simple!
01-Jun-2026
Quote was competitive and order process easy.
Easy to use website, get quote and place order.
Thank you for your feedback. We are glad you found the online process easy!
30-May-2026
Very good
Quick and easy
Thank you for your feedback. We are glad you found the process easy!
28-May-2026
Very easy and straight forward.
Value for money, competitive price and great cover.
Thank you for your feedback. It's great to hear that you were pleased with our pricing and our cover.
27-May-2026
Quick and easy to purchase the cover that I wanted.
Quick and easy to purchase the cover that I wanted.
Thank you for your feedback. We are glad you found the process easy!
26-May-2026
Easy
Great value easy to set up
Thank you for your feedback. It's great to hear that you were pleased with our pricing and that you found the process easy.
26-May-2026
Easy
Excellent and on time Reasonable as well
Thank you for your feedback. It's great to hear that you were pleased with our pricing.
24-May-2026
All good
All good
Thank you for your feedback!
23-May-2026
Easy to renew on line
Got an e mail which went into junk telling me the policy would renew automatically. Then got another mail which made me renew manually as I wasn’t sure it would renew automatically
Thank you for your feedback. We are glad you found the renewal process easy!
23-May-2026
Staff are great to deal with.
Have now been with the Company for several years now. Staff are great to deal with. My only problem is the cost which keeps rising. Unfortunately may have to look at other sites next year.
Thank you for your feedback and for your continued custom. It's great to hear that you were pleased with our service. Apologies for the increase in premium. Our external underwriters have to review the rates every year due to claims.
23-May-2026
Easy
easy to use and competitive price
Thank you for your feedback. We are glad you found the process easy!
17-May-2026
I researched particulars online and found Sports Cover Direct - Easy to find a range of options for sports holiday /more extreme hiking insurance with clear outlines. Even additional cover for a particular activity is possible. No phaff. When I then needed to discuss a recent medical issue, customer service was efficient and cool. I would buy from them again.
I researched particulars online and found Sports Cover Direct - Easy to find a range of options for sports holiday /more extreme hiking insurance with clear outlines. Even additional cover for a particular activity is possible. No phaff. When I then needed to discuss a recent medical issue, customer service was efficient and cool. I would buy from them again.
Thank you for your feedback. It's great to hear that you were pleased with our service.
16-May-2026
Quick and straightforward when online
Adviser told me to go online as I knew the golf cover required completed form obtained username and set-up password then I was good to go
Thank you for your feedback. We are glad you found the process straightforward!
15-May-2026
Very easy given above comment
No significant comment to make the policy auto renews and I allowed that to happen.
Thank you for your feedback and for your continued custom!
03-May-2026
I found it very easy and simple to apply
I think that the service you are providing for me is best option I have seen and it covers all my needs.
Thank you for your feedback. It's great to hear that you were pleased with our service.
Customer Reviews
What Our Customers Say
The website is clear and easy to understand. The range of cover gives a good choice for individual requirements.
Policy was exactly what I was seeking with good cover. Easy website to navigate and overall, a very good experience.
A very smooth and seamless experience. Excellent and prompt service, with the documents arriving by post in 48 hours. Good value for money.
Friendly and knowledgeable. Excellent service when I had a skiing accident. I would highly recommend them.
I would certainly recommend SportsCover Direct. They offer a super-fast service and the best prices. I am entirely satisfied with the policy too.