Our Customers Rate Us!
Providing excellent customer service is important to us! Our customer service score on independent feedback system Feefo, has been an impressive 4.8 out of 5 for the past twelve months. Read our reviews below:
All Feefo feedback is gathered anonymously from genuine customers. Feedback for SportsCover Direct has been compiled from 5304 customer reviews
SportsCover Direct uses Feefo, the Global Feedback Engine, to generate our customer feedback. Feefo is a closed ‘invitation only’ platform, guaranteeing every review you read can be matched to a genuine customer who has transacted with us. We remain committed to providing the best customer experience possible, and it is through our transparent feedback process that we can truly understand what we’re doing right and, sometimes, wrong!
03-Feb-2026
Disappointing, as explained earlier. No need to say any more.
I received a renewal quotation which euated to a 27% increase in premium. There was no explanation of the increase, as far as I recall. I decided to accept as I had 2 years of a very reasonable premium (£33) and I did not have time to explore alternative cover. Next year, I will make a point of researching alternatives. This was my first disappointing experience with SCD.
03-Feb-2026
Thank you for your review!
03-Feb-2026
Great
Great service got what I was looking for thank you
Thank you for your feedback. It's great to hear that you were pleased with our service.
02-Feb-2026
Effortless and still decent value for money
It was an online renewal and was timely and very straightforward.
Thank you for your feedback. We are glad you found the renewal process easy!
01-Feb-2026
Very easy to use
The Insurance satisfies my needs. Never needed to claim and hope not to ever need to. Price seems reasonable for cover selected, but being honest ive not used a comparison site. Paperwork and cards arrive promptly. Sadly turning 65 next year, i might not be able to use it much longer.
Thank you for your feedback. It's great to hear that you were pleased with our cover and our pricing.
01-Feb-2026
Good
Easy to use
Thank you for your feedback. We're pleased to hear that you found our website easy to use.
29-Jan-2026
Simple straightforward easy service
Simple straightforward information given regarding my policy auto renewal and exactly when and how it would occur.
Thank you for taking the time to leave feedback! It's great to hear that you found the process simple.
27-Jan-2026
Thank you for the feedback, if there is anything that you wish to discuss with us then please do not hesitate to call us on 01494 484800 and we will be more than happy to help.
26-Jan-2026
Thank you for your review!
26-Jan-2026
Easy
Good
Thank you for your feedback!
26-Jan-2026
Very easy and very quick. Got a quote in seconds
Very easy process. Was used to add a sailing holiday on to an existing policy which didn't cover this particular activity.
Thank you for your feedback. We are glad you found the process easy!
23-Jan-2026
Good service
No problems
Thank you for your feedback. It's good to hear that you were pleased with our service.
22-Jan-2026
Spot on
Excellent
Thank you for your feedback!
21-Jan-2026
10 out of 10
Excellent throughout the renewal
Thank you for your feedback and for your continued custom!
21-Jan-2026
The complete process was easy to follow, clear and precise on the information required and in all quick and seamless I. It’s completion.
The consultant I spoke to on the phone in order to clarify some policy details was very professional, was able to answer all my queries and seemed very confident and knowledgeable about the cover I was after.
Thank you for your feedback. We are pleased that you found our advisor professional and knowledgeable.
21-Jan-2026
Straightforward and easily completed.
The policy was exactly what I was seeking. I already have travel insurance, just not the Winter Sports cover li need.
Thank you for your feedback. It's great to hear that you were pleased with our cover
19-Jan-2026
10:0 to 10
The lady on the phone was very helpful. All the questions I was asking she had a direct answer and knew a job well
Thank you for your feedback. We are pleased that you found our advisor helpful.
18-Jan-2026
Thank you for your review!
16-Jan-2026
Great very smooth and kept well informed on email
No problem at all auto renew
Thank you for your feedback. We are glad you found the renewal process easy!
15-Jan-2026
Overpriced
Simple and easy to use
Thank you for your feedback. We're pleased to hear that you found our website easy to use.
Customer Reviews
What Our Customers Say
The website is clear and easy to understand. The range of cover gives a good choice for individual requirements.
Policy was exactly what I was seeking with good cover. Easy website to navigate and overall, a very good experience.
A very smooth and seamless experience. Excellent and prompt service, with the documents arriving by post in 48 hours. Good value for money.
Friendly and knowledgeable. Excellent service when I had a skiing accident. I would highly recommend them.
I would certainly recommend SportsCover Direct. They offer a super-fast service and the best prices. I am entirely satisfied with the policy too.