Sports Accident Insurance
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Reviews
Easy to use website, great customer service if you have a query, quality cover.
August 2018
Easy to navigate website. Got the sports cover I needed that other insurers were unable to provide. Will definitely use SportsCover Direct in the future!
July 2018
Good cover at excellent price, very clear what is covered. Would definitely recommend.
June 2018
I use Sports Cover Direct regularly as my daughter competes and have never been disappointed in the service.
June 2018
Very helpful. Explained everything we needed to know. Very polite. Would definitely recommend.
August 2018
Our Customers Rate Us!
Providing excellent customer service is important to us! Our customer service score on independent feedback system Feefo, has been an impressive 4.7 out of 5 for the past twelve months. Read our reviews below:
All Feefo feedback is gathered anonymously from genuine customers. Feedback for SportsCover Direct has been compiled from 2265 customer reviews
SportsCover Direct uses Feefo, the Global Feedback Engine, to generate our customer feedback. Feefo is a closed ‘invitation only’ platform, guaranteeing every review you read can be matched to a genuine customer who has transacted with us. We remain committed to providing the best customer experience possible, and it is through our transparent feedback process that we can truly understand what we’re doing right and, sometimes, wrong!
Date
Product
Service Rating
Customer Comment
Our Reply
14-Jan-2019
Golf Insurance
Great price,cover and service
Thanks for your positive feedback.
13-Jan-2019
Friendly efficient service without a telephone queue.
I would recommend them to anyone over 70yrs needing insurance for skiing at a reasonable price which was less than half the only other quote I was able to obtain. The lady I spoke to was extremely efficient and helpful.
Thank you for your positive feedback, we are pleased that we could accommodate your needs and you found the staff member extremely efficient and helpful.
13-Jan-2019
An efficient service at good prices from a company that seems to care
Setting up a replacement Golf Insurance online was very easy right through from finding the web site to payment.
All documents came through by email the following morning.
I very good service including a telephone call to make sure in understood everything
Thank you for your positive feedback, we are pleased that you found our service efficient.
13-Jan-2019
Golf Insurance
good service on purchase not had a claim so can't comment further
Thanks for your positive feedback.
13-Jan-2019
Fantastic company, wouldn’t go anywhere else!
Great company, been using them for about four years and have always been looked after. Great customer services and competitive pricing. 5 Stars from me
Thank you for your positive feedback, we so pleased you find our company fantastic with great customer services.
12-Jan-2019
Veary easy to use
Professional, effective and polite
Thank you for your positive feedback, we are pleased to hear that you found our services professional, effective and polite.
11-Jan-2019
Sports Travel Insurance
dealt with special request efficiently
Thank you for your positive feedback.
11-Jan-2019
Golf Insurance
Easy to use website. Good value cover for my needs.
Thank you for your positive feedback.
11-Jan-2019
Expensive for like for like product.
A significant increase on last years premium for like for like cover despite being a loyal customer for years (never claimed), quote that was auto produced actually went up some more when I clicked on it and followed the link despite the (supposed) 15% discount!
Got in contact, pointed out the increase, the miss quote and the fact I haven't claimed in years but never the less they offered not adjustment (not even for miss quoting!)
Disappointing really.
Thank you for renewing your policy. We appreciate your feedback, and have now fixed the issue relating to the link in the renewal email. We understand your disappointment at being quoted a higher renewal price. Our prices are lower for renewing customers than new customers on a like for like basis, and we do not penalise customers who have made a claim. We try to keep our prices as competitive as possible but hope that you can understand that from time to time we have to make increases for commercial reasons
10-Jan-2019
Sports Accident Insurance
Just the right amount of communication to keep me informed.
Very efficient and helpful telephone answering service.
Thank you for your positive feedback, we are pleased to hear that you found our telephone service very efficient and helpful.
09-Jan-2019
Activity Topup Insurance
Spoke to a very friendly and helpful employee to add extras to my existing insurance. Very easy process.
Thanks for your feedback, we are pleased to hear our staff are friendly and helpful.
09-Jan-2019
Activity Topup Insurance
I posed a questioned re the cover I required by phone and received a knowledgable solution
Thank you for your positive feedback.
09-Jan-2019
Sports Travel Insurance
Excellent service quick and no fuss will recommend.
Thank you for your positive feedback, we are glad to hear that our service is quick and excellent.
08-Jan-2019
Golf Insurance
Very quick and easy
Thank you for your positive feedback.
07-Jan-2019
Sports Travel Insurance
Spoke to a lovely lady on the phone very helpful and efficient.
Thank you for your positive feedback, it's good to hear that our staff are helpful and efficient.
07-Jan-2019
A pleasure to deal with
Quick and easy to navigate very friendly staff great service
Thank you for your positive feedback, it's good to hear that our staff are friendly and the service was great.
06-Jan-2019
Very easy to do
Quick and easy very pleasant on the phone there in two minutes no problems
Thank you for your positive feedback, it's great to hear that you found the buying process quick and easy.
06-Jan-2019
Painless
Very impressed. Only took a couple of minutes to book. Time will tell in the future.
Thanks for your positive feedback, we are please to hear that you are very impressed.
05-Jan-2019
Informative and easy to buy
Very helpful and informative when I rang for a quote . The quote received was self explanatory and made it easy for me to purchase it online .
04-Jan-2019
Sports Shooting Insurance
They are the cheapest on the net
Thank you for your positive feedback.
Customer Reviews
What Our Customers Say
Easy to use website, great customer service if you have a query, quality cover.
August 2018
Easy to navigate website. Got the sports cover I needed that other insurers were unable to provide. Will definitely use SportsCover Direct in the future!
July 2018
Good cover at excellent price, very clear what is covered. Would definitely recommend.
June 2018
I use Sports Cover Direct regularly as my daughter competes and have never been disappointed in the service.
June 2018
Very helpful. Explained everything we needed to know. Very polite. Would definitely recommend.
August 2018