search-spinner

Search for your sport

  Call us on 01494 484800

SPORTS LEISURE AND TRAVEL INSURANCE SPECIALISTS

whoosh

Reviews

Feefologo

Our Customers Rate Us!

Providing excellent customer service is important to us! Our customer service score on independent feedback system Feefo, has been an impressive 4.8 out of 5 for the past twelve months. Read our reviews below:

 

All Feefo feedback is gathered anonymously from genuine customers. Feedback for SportsCover Direct has been compiled from 2817 customer reviews

 

SportsCover Direct uses Feefo, the Global Feedback Engine, to generate our customer feedback. Feefo is a closed ‘invitation only’ platform, guaranteeing every review you read can be matched to a genuine customer who has transacted with us. We remain committed to providing the best customer experience possible, and it is through our transparent feedback process that we can truly understand what we’re doing right and, sometimes, wrong!

 

Date
Product
Service Rating
Customer Comment
Our Reply

12-Sep-2019

Sports Travel Insurance

Sports Travel Insurance

We are old gits over 60 who are going dog sledding in 2020. Insuring us was EASY _PEASEY- Definitely recommend this company

11-Sep-2019

Golf Insurance

Golf Insurance

Competitively priced and easy to deal with

11-Sep-2019

Sports Travel Insurance

Sports Travel Insurance

Intelligent responsive honest knowlegeable staff. The selling part of the package works well.
I sincerely hope that I do not have to use Global Response again however as they did not meet this standard .

11-Sep-2019

Sports Travel Insurance

Sports Travel Insurance

I asked a question relating to the level of required cover using the chat feature. Alison did not know the answer but said she would contact me that day once she had it. This promise was met. A perfect example of how customer service should work.

Thank you for the great feedback. We will pass your comments on.

11-Sep-2019

Sports Travel Insurance

Sports Travel Insurance

Excellent service and would definitely recommend to anyone.

Thank you for the feedback. We will pass your comments on.

10-Sep-2019

Sports Travel Insurance

Sports Travel Insurance

Very clear & straight forward to use

Many thanks for the feedback. We will pass your comments on.

10-Sep-2019

Sports Travel Insurance

Sports Travel Insurance

Easy to use website. Covers most sports.impressed

Thank you for the great feedback. We are glad we could provide you with the cover required.

10-Sep-2019

Sports Shooting Insurance

Policy query

I used the live chat prior to purchase to get a query answered. This resulted in my purchase of a policy as to t then covered my requirements at a good value.

Thank you for the 5* Feedback. We are glad the online chat was helpful for you.

09-Sep-2019

Golf Insurance

Golf Insurance

i couldn't understand why you didn't ask about claim history - I phd - your team said not relevant - I had not made a previous claim but I thought this was good service

Many thanks for your feedback. We do not load premiums if there has been a previous claim(s), so it is not something that is relevant to us.

08-Sep-2019

Golf Insurance

Golf Insurance

Good value and easy to set up.

Thank you for the great feedback. We are glad the price was competitive.

07-Sep-2019

Sports Shooting Insurance

Sports Shooting Insurance

Easy to talk to, and made the process really simple and straightforward.

Thank you for the 5* Feedback. We will pass your comments on.

07-Sep-2019

Golf Insurance

Although the form filling was slow, the actual action was quick and painles

Efficient and quick,

Thank you for the great feedback. We are glad the quote was drafted and processed quickly for you.

07-Sep-2019

Golf Insurance

Golf Insurance

I've rated you 5 star as it appears a good insurance. However, I've yet to make a claim which is when a true rating will be given.

Thank you for the feedback. The claims process is dealt with as efficiently as possible.

06-Sep-2019

Sports Travel Insurance

Helpful and efficient staff.

Web site is easy and clear. Had to call with a query, got through easily and spoke to a helpful member of staff who grasped the query easily and dealt efficiently with it. The emailed confirmation regarding the query was sent to me well inside the promised time.

Thank you for the great feedback. We will pass your comments on.

06-Sep-2019

Golf Insurance

Golf Insurance

Very quick and easy

Many thanks for the 5* Feedback.

06-Sep-2019

Sports Shooting Insurance

Simple to use web-site with clear instructions and results

Easy to decide what cover you require and simple then to purchase

Thank you for the 5 * Feedback. We are glad the website was helpful for you.

06-Sep-2019

Golf Insurance

Great Service , Price and cover

Very easy to use website and a great price and cover - would recommend

Many thanks for the 5* Feedback.

06-Sep-2019

Golf Insurance

Golf Insurance

Extremely professional service, Help desk operator was very friendly informative and answer my query in a few minutes

Thank you for the great feedback. We will pass your comments on.

Customer Reviews

 

What Our Customers Say