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Reviews

Feefologo

Our Customers Rate Us!

Providing excellent customer service is important to us! Our customer service score on independent feedback system Feefo, has been an impressive 4.7 out of 5 for the past twelve months. Read our reviews below:

 

All Feefo feedback is gathered anonymously from genuine customers.Feedback for SportsCover Direct has been compiled from 734 customer reviews

 

SportsCover Direct uses Feefo – the Global Feedback Engine, to generate our customer feedback. Feefo is a closed invitation only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us. We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with Feefo, are the opinions of genuine customers.

 

Date
Product
Service Rating
Customer Comment
Our Reply

23-Jan-2017

Sports Travel Insurance

I am disappointed no cover confrimation has been emailed .

I have not received confirmation of my order yet I have received a feedback questionnaire please contact them and ask them to send the cover details to me ASAP. I have not received payment conformation email either very strange yet my email works as I have received this one canvassing my opinion of their service (most unsatisfactory).

We're very sorry to hear that you have not received your documents. Our records show that they were emailed to you on 19th Jan at 16:38. Can you confirm whether you have checked your junkmail folder? As your email address appears to be a work email, it may be that there is a firewall set to stop certain emails getting through. As our email had several attachments containing all your policy documents it may have been blocked for that reason. The email has just been resent to you. If you still cannot see it in your inbox, please can you send me a quick email me at alisontaylor@sportscover.co.uk . I can then reply to that, and you should get them documents that way, as your computer will then "recognise" where they are being sent from, and they won't be blocked. Also, if you have another email address, please send details, and we can forward the documents to that one too. I will also post a copy of your documents to you today.
As Feefo are an independent company who we purely use to ask customers to rate our service, emails from them are sent by their company, not ourselves.

22-Jan-2017

Sports Travel Insurance

Excellent service by SportsCover Direct

Prompt helpful service

Thank you for your feedback. It's great to hear that we provided you with a "prompt helpful service".

21-Jan-2017

Activity Topup Insurance

Very pleasant experience with scd. V happy. V quick and easy to arrange cov...

Very pleasant experience with scd. V happy. V quick and easy to arrange cover.

Thank you for taking the time to offer us your feedback. 

21-Jan-2017

Sports Travel Insurance

Good experience

Responded to a query quickly and offered a good price and cover for the activities we do.

Thank you for your feedback. 

20-Jan-2017

Sports Travel Insurance

More expensive this time.

I thought the single trip travel insurance premium had increased substantially since I last bought the same product in December 2016

20-Jan-2017

Sports Travel Insurance

Excellent service by SportsCover Direct

Very good and straight forward,thanks,

Thank you for your feedback.

20-Jan-2017

Sports Travel Insurance

Excellent service by SportsCover Direct

Met all of my requirements

Thank you for your feedback. 

20-Jan-2017

Sports Travel Insurance

Excellent cover at a very competitive price!

I have used Sports Cover Direct in 2015 and reason I have gone with them again this year is based on their cover and competitive prices. The cover is all encompassing (Gold) and gives me that extra piece of mind.

We are extremely happy to hear that we've been able to provide you with competitively priced cover since 2015. Your feedback is really appreciated, thank you. 

19-Jan-2017

Sports Travel Insurance

Excellent service by SportsCover Direct

Great sevice to an online query, immediate response

Thank you for your feedback. 

19-Jan-2017

Activity Topup Insurance

Good price and easy to use website

easy to use website,and good help on the phone,I would recommend this company.

Thank you for the feedback. It's great to hear that you found our website easy to use, our staff were helpful over the phone and that you would recommend us. 

19-Jan-2017

Sports Travel Insurance

Smooth and competitive

Very smooth process, competitive price and swift.

Thank you for your feedback. 

18-Jan-2017

Sports Travel Insurance

Very easy website and sensible approach to dealing with pre-existing medica...

Very easy website and sensible approach to dealing with pre-existing medical conditions

Thank you for your feedback. 

18-Jan-2017

Sports Travel Insurance

Very easy to use. Great to be able to cover a long trip for someone over 65...

Very easy to use. Great to be able to cover a long trip for someone over 65 years old.

We are pleased to hear that you found our service very easy to use, and that we could provide the appropriate cover for the length of your trip

17-Jan-2017

Sports Travel Insurance

Excellent service by SportsCover Direct

Easy to call your advisor was very helpful I got the product I waned

Thank you for taking the time out of your day to provide us your feedback. 

17-Jan-2017

Sports Travel Insurance

Good service by SportsCover Direct

Good thanks

Thank you for your feedback. 

17-Jan-2017

Sports Travel Insurance

Excellent service by SportsCover Direct

swift and helpful servicew

Thank you.

17-Jan-2017

Sports Accident Insurance

Fast and simple process on the website, my renewal took just a few minutes....

Fast and simple process on the website, my renewal took just a few minutes.

Thank you for taking the time out of your day to provide us your feedback. 

15-Jan-2017

Sports Travel Insurance

great cycle holiday insurance and very quick to arrange

Very quick and responsive, the website was easy to use and the documents were emailed immediately

We're glad you found our website easy to use and that you could purchase the insurance you needed easily. Thanks for your feedback.

14-Jan-2017

Sports Accident Insurance

Excellent service by SportsCover Direct

fast and simple. Not expensive

Thanks for your feedback.

Customer Reviews

 

What Our Customers Say