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Reviews

Feefologo

Our Customers Rate Us!

Providing excellent customer service is important to us! Our customer service score on independent feedback system Feefo, has been an impressive 4.7 out of 5 for the past twelve months. Read our reviews below:

 

All Feefo feedback is gathered anonymously from genuine customers.Feedback for SportsCover Direct has been compiled from 740 customer reviews

 

SportsCover Direct uses Feefo – the Global Feedback Engine, to generate our customer feedback. Feefo is a closed invitation only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us. We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with Feefo, are the opinions of genuine customers.

 

Date
Product
Service Rating
Customer Comment
Our Reply

20-Feb-2017

Sports Accident Insurance

Excellent service by SportsCover Direct

It was a very easy process

We're glad you found the purchase process easy to follow - thanks for your feedback.

20-Feb-2017

Activity Topup Insurance

Best Sports Cover insurance you will find which can be bolted onto existing

Brilliant scope of cover that included Yacht Racing as an amateur crew which was not included on a leading Defaqto 5-STAR Travel insurance. Best still was I could bolt this onto my existing annual policy. Once my annual expires, I will be buying their full travel insurance cover.

Thank you for your feedback.

19-Feb-2017

Activity Topup Insurance

I bought online as they would not match the price in the office which was a...

I bought online as they would not match the price in the office which was annoying and took longer.

We have recently started to offer discounts to customers who buy our travel policies via our website in order to reduce the volume of phonecalls that our sales staff have to handle. Customers who buy online are rewarded with 10% discount. We are of course happy to help over the phone, especially when the customer has a complex requirement, or if they cannot find the answer to their question on the website. I believe that the sales adviser whom you spoke to emailed you a quote so that you could benefit from the online discount, and just needed to put in your payment details, which is more secure online. We hope that you will continue to use our insurance in the future, and that you find our website easy to navigate and get a quote / buy cover in order to benefit from the online discount. 

18-Feb-2017

Sports Travel Insurance

Great for travel insurance.

Great service. Recommended for Tavel insurance. Website easy to navigate.

Thank you for taking the time to offer us some feedback.

18-Feb-2017

Sports Travel Insurance

Speed..

Found it quick and easy to find the cover I neeeded..

It's great to hear we were able to provide you with cover quickly and easily - thanks for your feedback.

17-Feb-2017

Sports Travel Insurance

The Best!!

Ridiculousy good!

Amazing levels of cover for reasonable prices and the paperwork arrived within 24 hours!?!?!? When does that happen.
You have everything so right! Such an easy system to get a quote etc...

***IMPORTANT***I declared a past serious illness on my extreme sports over. Prepared for the price to go up.....underwriter kept the premium exactly the same!!!

I was recommended this company and can clearly see why.

We're delighted to hear you are happy with your purchase experience! Thank you for your kind words.

17-Feb-2017

Sports Travel Insurance

I was able to talk to a real person who took necessary details and confirme...

I was able to talk to a real person who took necessary details and confirmed the insurance in one hit. That's good

Thanks for your feedback.

16-Feb-2017

Sports Travel Insurance

Good service by SportsCover Direct

Service good. reasonable cost for good cover. Would use again in future

Thank you for your feedback - it's great to hear you are pleased with the service you received.

15-Feb-2017

Sports Accident Insurance

Excellent service by SportsCover Direct

Fast and very efficient.

Thank you for your feedback.

14-Feb-2017

Sports Travel Insurance

Renewed my insurance quickly and with no fuss. At a good price, thank you....

Renewed my insurance quickly and with no fuss. At a good price, thank you.

Thank you for choosing SportsCover Direct again and for taking the time to offer us our feedback.

14-Feb-2017

Sports Travel Insurance

Excellent service by SportsCover Direct

Very good, efficient service.

It's great to hear you are pleased with the service you received - thanks for your feedback.

13-Feb-2017

Sports Travel Insurance

Excellent service by SportsCover Direct

Easy to use, well guided

Thanks for your feedback.

13-Feb-2017

Activity Topup Insurance

Excellent service by SportsCover Direct

Great service. Fast and efficient. Have recommended to friends.

It's great to know you felt the service you received was excellent - thanks for your feedback.

12-Feb-2017

Sports Travel Insurance

Excellent service by SportsCover Direct

Great customer service

Thank you for taking the time to offer us your feedback.

12-Feb-2017

Sports Travel Insurance

Excellent service by SportsCover Direct

Easy to use

Thank you for your feedback.

09-Feb-2017

Sports Travel Insurance

Very happy

Telesales person very clear efficient and knowledgeable. I have used SD before and like the fact is specific for my sport and I am clear and confident with my cover and can get on with cycling.

It's great to hear you were easily able to arrange your cycling insurance once again - thanks for your feedback.

09-Feb-2017

Sports Accident Insurance

Excellent service by SportsCover Direct

Fast and easy to use documents sent through email straight away

It's great that you were able to quickly arrange the cover you needed - thanks for your feedback.

08-Feb-2017

Sports Travel Insurance

Excellent service by SportsCover Direct

Very good service.

Thanks for your feedback.

08-Feb-2017

Sports Travel Insurance

group change again

I have bought cover for my sport climbing trips abroad from you several times. I find it very annoying that the group that sports climbing is in seems to change between group2 and group4 not infrequently, which makes a massive difference to the price, especially as sport climbing bolted routes is a pretty safe activity

We moved sport climbing & rock climbing from group 2 to group 4 in July 2016, and it hasn't moved groups since then. We regularly review and assess the sports that we cover in relation to claims. If a particular sport has a high claims ratio, then rather than put up the prices for all the sports in that group to cover the claims, the relevant sport is moved to a higher group (or lower group if the claims are low). Rock climbing and sport climbing have unfortunately produced several very high value claims for us recently, hence the change of group. We're sorry that this has affected the sport that you participate in, but it is not likely to move groups again in the near future. 

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