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Reviews

Feefologo

Our Customers Rate Us!

Providing excellent customer service is important to us! Our customer service score on independent feedback system Feefo, has been an impressive 4.7 out of 5 for the past twelve months. Read our reviews below:

 

All Feefo feedback is gathered anonymously from genuine customers.Feedback for SportsCover Direct has been compiled from 646 customer reviews

 

SportsCover Direct uses Feefo, the Global Feedback Engine, to generate our customer feedback. Feefo is a closed ‘invitation only’ platform, guaranteeing every review you read can be matched to a genuine customer who has transacted with us. We remain committed to providing the best customer experience possible, and it is through our transparent feedback process that we can truly understand what we’re doing right and, sometimes, wrong!

 

Date
Product
Service Rating
Customer Comment
Our Reply

19-May-2017

Sports Travel Insurance

Polite and helpful.

Answered phone quickly. Polite and helpful with good knowledge.

Thank you for your feedback.

17-May-2017

Sports Accident Insurance

Excellent product. Very good value and fast efficient service. Well done

Yes ,a very good product.
Good value and fast efficient service.

Thank you for your feedback.

13-May-2017

Sports Travel Insurance

Great service

Efficient personal service. I use them regularly for specialist sports insurance for my daughter and cannot fault them at all.

Thank you for your feedback.

10-May-2017

Sports Travel Insurance

Excellent service

Quick easy and stress free application and on line form to fill in the web site is straightforward. Also best prices for my particular activity as I'm your cycling in France . With comprehensive cover . And my paper documents and card arrived in 24 hours

We're delighted to hear you were pleased with the purchase process on our website and the service you received - thank you for your feedback.

08-May-2017

Activity Topup Insurance

Activity Topup Insurance

Easy to use website, clear pricing and availability of top up sports insurance over my existing travel insurance,only time will tell if it's value for money if I actually need to make a claim

Thank you for your feedback - we're glad to hear you found the website clear and easy to use.

07-May-2017

Sports Travel Insurance

Great value and service

Very helpful and fast service, including referring to underwriter. Premium was far less than any other quote I had found.

Thank you for your feedback.

07-May-2017

Sports Travel Insurance

Sports Travel Insurance

Very easy to use website, good rates, good coverage of sports.

Thank you for taking the time to offer us your feedback.

07-May-2017

Sports Travel Insurance

I bought insurance last week to travel to SA and have still not received it

I booked my insurance Thursday and have not received any certificate.

I am sorry to hear that you have not received your policy documents. They were automatically sent by our system when your payment went through. Perhaps they went into your junkmail folder, or were blocked by a firewall?
I have just resent them - if you still cannot find them either in your inbox or in junkmail, please email me at alisontaylor@sportscover.co.uk and I will reply and attach the documents. That way they should get to you.

06-May-2017

Sports Travel Insurance

Happy to renew

Website unable to handle early renewal, but email help v good.

Thank you for your feedback.

06-May-2017

Sports Travel Insurance

Excellent cover for sports

Excellent customer service and easy to make amendments when I changed my mind about the start date.
Competative pricing but excellent cover so no compromise

We're delighted to hear you are pleased with the customer service you received - thank you for your feedback.

05-May-2017

Sports Travel Insurance

The bizz

Easy to use website, from start to finish a joy.

Thank you for your very kind words.

01-May-2017

Sports Travel Insurance

Sports Travel Insurance

Easy to use website. Resealable prices. Did all cover we needed for scuba diving. Will use again.

Thank you for your feedback.

01-May-2017

Activity Topup Insurance

East to use.

Have used this site before. Easy to arrange appropriate cover at a good price.

We're delighted to hear you found our site easy to use to get the insurance you needed - thank you for your feedback.

29-Apr-2017

Sports Accident Insurance

Sports Accident Insurance

Very easy and straight forward to buy the policy. Unfortunately I cannot say more because it's not until you have to claim on the policy that you find out if it's any good or not

Thank you for your feedback.

28-Apr-2017

Sports Travel Insurance

As above

Web site easy to use and cover was obtained to suite my individual needs.

Thank you for your feedback. We're glad we could provide you with the cover you needed.

26-Apr-2017

Sports Travel Insurance

Sports Travel Insurance

Easy to understand website. Good prices.

Thank you for your feedback.

26-Apr-2017

Sports Travel Insurance

A must for playing football abroad

Great customer service

Thank you for your feedback.

25-Apr-2017

Sports Travel Insurance

Sports Travel Insurance

The only thing I will say is that I never received an email confirmation of the cover I took out, neither was it explained just what cover I was to receive!

We're sorry to hear that you didn't receive your documents. The policy documents are generated at the point that the payment goes through, so you should have received them almost instantly. It's possible that they may have gone into your junkmail folder, or been stopped by a firewall. I have just resent them to you, so if you still cannot find them, please send me an email to alisontaylor@sportscover.co.uk and I will reply attaching the documents tomy email. They should get through to you that way.

I see that you took out your policy via our website. On the quote page there is a full list of all the benefits covered under the policy, and a Quote Summary explaining what is covered. There is also a link to the Wording Booklet which contains all the details of the cover. If you have any particular queries about what is covered, do let me know either via the above email address, or by calling 01494 484800, and either myself or one of our advisors would be pleased to help you. 

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