Our Customers Rate Us!
Providing excellent customer service is important to us! Our customer service score on independent feedback system Feefo, has been an impressive 4.8 out of 5 for the past twelve months. Read our reviews below:
All Feefo feedback is gathered anonymously from genuine customers. Feedback for SportsCover Direct has been compiled from 3763 customer reviews
SportsCover Direct uses Feefo, the Global Feedback Engine, to generate our customer feedback. Feefo is a closed ‘invitation only’ platform, guaranteeing every review you read can be matched to a genuine customer who has transacted with us. We remain committed to providing the best customer experience possible, and it is through our transparent feedback process that we can truly understand what we’re doing right and, sometimes, wrong!
26-Jul-2021
Golf Insurance
Service was very good, first rate and I have recommended others
25-Jul-2021
Good service not overly pushy
Mailed me and followed up with a call to remind me that I had not replied, service good and very efficient
24-Jul-2021
Value for money
Simple and informative website. Value for money worldwide cover.
23-Jul-2021
Insurance renewal
Renewed my insurance which was very easy , bonus was my payment was kept to the same as last year.
22-Jul-2021
Excellent cover at a reasonable price
Policy was exactly what I was seeking with good cover. Easy website to navigate and overall a very good experience
21-Jul-2021
Not a geniune way of doing business
The method which means you pay first then find out you conditions arent covered is absurd
Thank you for your feedback. We are able to review customers medical history / conditions and provide the underwriters terms prior to purchase, so that the customer can decide whether or not to buy the policy based upon those terms. We do state as below in the "?" Help area in the medical section on the website: Q: I would like to know if my medical condition / previous injury will be covered before I buy a policy. What should I do?If you complete your quote online including the medical section, then click on “Email My Quote” – you can then email us at admin@sportscover.co.uk with your Quote reference no. and request that we review your medical details. We will get back to you by email the same working day or the next working day with our underwriters terms. You can then decide whether or not you wish to proceed and buy a policy.Alternatively, if you need help filling in the medical form, email us at admin@sportscover.co.uk or call us on 01494 484800, and we would be happy to help. Alternatively, if the customer takes out cover without having their medical history reviewed eg outside working hours, and is subsequently unhappy with the terms stated by the underwriters, we will provide a full refund, as long as the customer has not already relied on the policy. We're sorry if you were unaware of this, and will take a look to see what we can do to make it clearer to our customers
20-Jul-2021
Providing a good level of cover at a fair price
Clear communication. Timely reminders. Good value for money. Efficient process. Product meets most golfers requirements.
20-Jul-2021
Trouble free renewal. Thank you.
Renewed my cover. So easy.
19-Jul-2021
Golf Insurance
everything straight forward and clear to do online
16-Jul-2021
Golf Insurance
I needed to speak to somebody regarding my insurance policy and they were very helpful
16-Jul-2021
SportsCover Set the Standard
First class and easy to use
Thank you for your 5* feedback
15-Jul-2021
Golf Insurance
All went well, straight forward, easy to follow instructions.
Thank you for the positive feedback
15-Jul-2021
Good company timeous reminders and seamless continuous cover
Excellent, seamless continuous cover at a good price
Thank you for the 5* feedback
14-Jul-2021
Sports Travel Insurance
First rate website, simple to navigate, clear and easy to understand information.
10-Jul-2021
Sports Accident Insurance
Easy to use.
Thank you for your 5* feedback
06-Jul-2021
The service was excellent.
Very efficient.
Thank you for the 5* Feedback.
06-Jul-2021
Golf Insurance
Representative was polite and consise. Have no problem recommending company.
Thank you for the 5* Feedback.
06-Jul-2021
Fast excellent service
Excellent service
Thank you for the 5* Feedback.
03-Jul-2021
Cover that’s as important as your putter when you step onto the golf course
Good, clearly outlined choice of policies. Policy details easy to read and understand.
I genuinely don’t see how they could charge any less for what I consider to be essential cover for any golfer. To back this up I recently had cause to make a claim after accidentally damaging three of my golf clubs. Claim was dealt with quickly and efficiently.
Thank you for leaving such positive feedback, we're extremely pleased you were happy with the service.
02-Jul-2021
Golf Insurance
Very easy to get golf insurance at a very reasonable price
Thank you for the 5* Feedback.
Customer Reviews
What Our Customers Say
Fantastic company, wouldn’t go anywhere else! Great customer service and competitive pricing – 5 stars from me!
Outstanding service! The support provided when my husband had an accident in France could not be faulted.
100% confidence in this company. I unfortunately had to make a claim last year when my golf clubs were stolen. The claims process was straightforward and well supported by SportsCover Direct.
First class! Simple, efficient and professional. The whole process was extremely simple from beginning to end.
I have used SportsCover Direct several times now for sports and summer sun insurance. They are first class at covering pre-existing medical conditions.