Our Customers Rate Us!
Providing excellent customer service is important to us! Our customer service score on independent feedback system Feefo, has been an impressive 4.8 out of 5 for the past twelve months. Read our reviews below:
All Feefo feedback is gathered anonymously from genuine customers. Feedback for SportsCover Direct has been compiled from 3799 customer reviews
SportsCover Direct uses Feefo, the Global Feedback Engine, to generate our customer feedback. Feefo is a closed ‘invitation only’ platform, guaranteeing every review you read can be matched to a genuine customer who has transacted with us. We remain committed to providing the best customer experience possible, and it is through our transparent feedback process that we can truly understand what we’re doing right and, sometimes, wrong!
20-Sep-2021
Great to deal with
Easy and straightforward to deal with
19-Sep-2021
Value ForMoney
Very easy to deal with , if I ever make a claim hopefully not , and it is dealt with the same way it would be a five.
18-Sep-2021
Expensive automatic renewals.
Automatic renewal which I was unaware of as the renewal reminder email went straight into the spam box. I have no idea what level of cover I have, or how or whom to contact in the event that I need to claim. No documents sent to me last year or this.
We're sorry to hear that the renewal reminder emails went into your spam folder, and thank you for making us aware of that. The policy documents were emailed to you on 10th Sept at 10:31am. Perhaps these also went into your spam folder? Unfortunately we have no control over the filters set on customers computers blocking inbound emails, but if you unblock us as a sender, you should then receive future emails from us. We will send you a copy by post as you appear to have not received the policy documents. These show the level of cover, the premium paid, and the claims handlers details. The renewal price was the same as you paid last year. You can also log into your Customer area on the website to view the policy documents. If you cannot remember your username, please email us, and we will send you this by email. You can also opt out of auto-renewal in the Customer area, or let us know by email that you do not wish for the policy to auto-renew next year. In the event that you should need to make a claim, the claims handlers details are on the Policy Schedule, in the Wording booklet, and on the website. Please do email or call us if you require any further email, and we will do our best to assist you, or in the event that you did not want your policy to renew, if you email or call us to confirm that, we will cancel the policy and fully refund the premium paid.
15-Sep-2021
Sports Travel Insurance
Great and easy policy to have
13-Sep-2021
Golf Insurance
Excellent service
13-Sep-2021
Shooting Insurance
Good service so far - the proof will be in how easy any claim is sorted out.
11-Sep-2021
Golf Insurance
Easy to get the cover I required, and cover easy to understand.
10-Sep-2021
Sports Accident Insurance
A simple and straight forward way of getting insurance in a none too intrusive or obstructive way. A pretty quick way to get the cover I needed.
10-Sep-2021
It was an easy exercise on the Website
Good Service
09-Sep-2021
Great service
very easy to deal with easy web site good to extend my cover for another year exellent service when I had a minor issue with my Driver earlier this year. Thanks
09-Sep-2021
Shooting Insurance
I received email reminders to renew my policy. All done online with no issues.
08-Sep-2021
Sports Travel Insurance
Good website and excellent phone service.
06-Sep-2021
A Return to Sports Travel with Sports Direct insurance
I had an account with Sports cover direct from pre-pandemic travelling. So I knew the product and setting up was easy.
Thank you for the 5* Feedback.
05-Sep-2021
So easy
All was sorted on line and a response was made very quickly about a health issue .
Would use the company again.
Thank you for the great feedback.
04-Sep-2021
Golf Insurance
The support I received when I called to renew was all I could have expected.
Many thanks for the 5* Feedback.
31-Aug-2021
Golf Insurance
Great service. Thanks.
Hopefully, we will never need to make a claim 😉
Many thanks for the 5* Feedback.
31-Aug-2021
Simple and excellent value
Very easy to use website, clear options and no hidden surprises. Much better value than other golf insurance. Thoroughly recommended
Thank you for leaving such positive feedback, we're extremely pleased you were happy with the service.
29-Aug-2021
Golf Insurance
They renewed my contract! Positive thing was they informed me that my present contract was expiring and that as long as I wanted to renew they would take the money from my bank account - I was happy to renew and they did!
Thank you for your feedback.
29-Aug-2021
Golf Insurance
Excellent service
Thank you for the 5* Feedback.
27-Aug-2021
Great product at realistic price
Great product at a competitive price. Cover is adequate for the price and no increase in premium from last year's cost.
Thank you for the great feedback regarding the renewal.
Customer Reviews
What Our Customers Say
The website is clear and easy to understand. The range of cover gives a good choice for individual requirements.
Policy was exactly what I was seeking with good cover. Easy website to navigate and overall, a very good experience.
A very smooth and seamless experience. Excellent and prompt service, with the documents arriving by post in 48 hours. Good value for money.
Friendly and knowledgeable. Excellent service when I had a skiing accident. I would highly recommend them.
I would certainly recommend SportsCover Direct. They offer a super-fast service and the best prices. I am entirely satisfied with the policy too.