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SPORTS LEISURE AND TRAVEL INSURANCE SPECIALISTS

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Reviews

Feefologo

Our Customers Rate Us!

Providing excellent customer service is important to us! Our customer service score on independent feedback system Feefo, has been an impressive 4.7 out of 5 for the past twelve months. Read our reviews below:

 

All Feefo feedback is gathered anonymously from genuine customers. Feedback for SportsCover Direct has been compiled from 2096 customer reviews

 

SportsCover Direct uses Feefo, the Global Feedback Engine, to generate our customer feedback. Feefo is a closed ‘invitation only’ platform, guaranteeing every review you read can be matched to a genuine customer who has transacted with us. We remain committed to providing the best customer experience possible, and it is through our transparent feedback process that we can truly understand what we’re doing right and, sometimes, wrong!

 

Date
Product
Service Rating
Customer Comment
Our Reply

23-Sep-2018

Sports Travel Insurance

High altitude trekking clear and easy to find

Wanted trekking insurance over 4000meters for Holiday in Peru. This website was clear where you needed to find the information. Several other sites accessed via Google searching for high altitude trekking holiday came up with quotes that did not include high altitude and the web pages did not have a way for this to be added as an extra. Two sites that did have high altitude treks in included were for up to 6000meters and presumably included Nepal which meant quotes for insurance were much higher than this one. Of course the only way you know insurance is good is when you need to make a claim - hopefully we will never know!

22-Sep-2018

Sports Travel Insurance

Great website and easy to follow.

Very easy to understand and follow website. Simple to amend the quote without any need to re-input all the details.

22-Sep-2018

Sports Travel Insurance

Professional and helpful customer service

Excellent service in response to my query about renewal. I needed to clarify how being abroad at the time of renewal affected my policy and I received an email as promised (the same day) with all the information I needed. A very professional and helpful customer service.

21-Sep-2018

Golf Insurance

Great Value

Quick and easy to buy with a range of different levels of cover which are fully explained and competitively priced.

21-Sep-2018

Sports Travel Insurance

Good specialised service

Excellent product for (what some insurance companies call) extreme sports, competitive price too.

20-Sep-2018

Sports Travel Insurance

Great service

Having used you before it was so easy to buy more insurance for a trip this weekend less than 2 minutes on the phone..!!

20-Sep-2018

Golf Insurance

Golf Insurance

I do not have the receipts for the equipment, how am I going to claim in case if lost. There was no provision??
I asked Pro. & he gave me the approx. Value

Thank you for your feedback.


In cases where customers do not have receipts or proof or purchase, our specialist claims handlers evaluate claims for loss or damage on a case by case basis. We suggest that you take photos of your golf equipment now so that you have a record of what you possess which you could then submit with the form in the event of needing to make a claim.

19-Sep-2018

Sports Travel Insurance

Sports Travel Insurance

would recommend .
excellent service dealing with claim last year

Thank you for your feedback, we are pleased you were happy with the service you received.

18-Sep-2018

Sports Travel Insurance

Fantastic helpful staff always willing to help

First class service always willing to help. Friendly staff, this is the 3rd policy I have taken with this company would highly recommend them.

We appreciate your positive feedback and are pleased our team were able to help you find the right cover.

17-Sep-2018

Golf Insurance

Golf Insurance

so far - took up offer for reduced price cover compared favourably with current policy(due for renewal) so changed. All went through easily and documents (on line)received straight away.

Thank you for your feedback. We are pleased you have renewed your policy with us.

16-Sep-2018

Sports Travel Insurance

Sports Travel Insurance

Easy to buy online. Covers competitions too, which I need. The only company covering horseback archery that I could find.

Thank you for your feedback.

16-Sep-2018

Sports Travel Insurance

Excellent customer service.

The lady I spoke to was very helpful, efficient and renewed my cover quickly.

Thank you for your feedback, we are pleased one of our team members were able to help you with your policy renewal.

16-Sep-2018

Sports Accident Insurance

Sports Accident Insurance

Slick service with great customer service

Thank you for your feedback.

16-Sep-2018

Activity Topup Insurance

Cost query re: age

Seemed expensive just because of my age. The facts are that older athletes are less likely to have an accident than younger ones as they are more cautious and aware of their limitations.

Thank you for your feedback. We appreciate your comment about older athletes being more cautious and aware of their limitations and will pass them on to the underwriters for their consideration when next reviewing pricing structures.

15-Sep-2018

Sports Travel Insurance

Sports Travel Insurance

not sure how to rate an insurance company until you need to claim and I have used them for 3 years and not claimed. hopefully, I will never find out if they are a good insurance company or not.

Thank you for your feedback.

15-Sep-2018

Golf Insurance

Golf Insurance

Just so easy to deal with

Thank you for your feedback.

15-Sep-2018

Golf Insurance

Excellent Value

Easy service and great value for money compared to same cover with other companies.

Thank you for your positive feedback.

Customer Reviews

 

What Our Customers Say