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Reviews

Feefologo

Our Customers Rate Us!

Providing excellent customer service is important to us! Our customer service score on independent feedback system Feefo, has been an impressive 4.7 out of 5 for the past twelve months. Read our reviews below:

 

All Feefo feedback is gathered anonymously from genuine customers.Feedback for SportsCover Direct has been compiled from 704 customer reviews

 

SportsCover Direct uses Feefo – the Global Feedback Engine, to generate our customer feedback. Feefo is a closed invitation only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us. We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with Feefo, are the opinions of genuine customers.

 

Date
Product
Service Rating
Customer Comment
Our Reply

28-Apr-2017

Sports Travel Insurance

As above

Web site easy to use and cover was obtained to suite my individual needs.

26-Apr-2017

Sports Travel Insurance

Sports Travel Insurance

Easy to understand website. Good prices.

Thank you for your feedback.

26-Apr-2017

Sports Travel Insurance

A must for playing football abroad

Great customer service

Thank you for your feedback.

25-Apr-2017

Sports Travel Insurance

Sports Travel Insurance

The only thing I will say is that I never received an email confirmation of the cover I took out, neither was it explained just what cover I was to receive!

We're sorry to hear that you didn't receive your documents. The policy documents are generated at the point that the payment goes through, so you should have received them almost instantly. It's possible that they may have gone into your junkmail folder, or been stopped by a firewall. I have just resent them to you, so if you still cannot find them, please send me an email to alisontaylor@sportscover.co.uk and I will reply attaching the documents tomy email. They should get through to you that way.

I see that you took out your policy via our website. On the quote page there is a full list of all the benefits covered under the policy, and a Quote Summary explaining what is covered. There is also a link to the Wording Booklet which contains all the details of the cover. If you have any particular queries about what is covered, do let me know either via the above email address, or by calling 01494 484800, and either myself or one of our advisors would be pleased to help you. 

22-Apr-2017

Sports Travel Insurance

Sports Travel Insurance

Good service and reasonable price, thanks

Thank you for your feedback.

20-Apr-2017

Sports Travel Insurance

Cover that meets all our very particular needs.

Very friendly service. Helpful and straightforward.

Thank you for your feedback.

20-Apr-2017

Sports Travel Insurance

Good, clear communication. No farcical medical exclusions.

Clear website. I phoned enquiring on one aspect and the lady on the phone was knowledgeable and helpful. Did exactly what she promised.
No farcical medical exclusions. Good price.
4 stars only as I've not had any experience of their claims procedures. Hopefully I'll never have to make a claim.

Thank you for providing us with your feedback.

16-Apr-2017

Sports Accident Insurance

Good company to deal with. Clear and efficient

Easy to use with clear instructions and quick response with supply of documents

Thank you for your feedback.

14-Apr-2017

Sports Travel Insurance

Ten-fifteen min call and all done !

Having 'trawled'the old interweb, filling out the online 'forms' and speaking to several other supposedley none of whom were able or willing to help, Sports direct came to the rescue and within ten -fifteen mins all done !
Mind you the proof of the pudding as they say.....is in the eating, so hopefully it will be just as good a service in the event of a claim.

We're all too happy to help you get the cover you need for your trip. Thank you for your feedback.

11-Apr-2017

Sports Travel Insurance

Sports Travel Insurance

Hi, easy to get insured but my friend, a 70 year old got his insurance for £70 something with the same company.

Thank you for your feedback.

09-Apr-2017

Activity Topup Insurance

Quick, helpful and efficient service

Telephoned for a quote, received clear and concise information from the rep, she was very helpful and understanding (I was arranging last minute cover for my son's skydive in Australia later that day so I was a little stressed - lol). She even waited on the phone to check the documents had all come through on e-mail. All went smoothly - the insurance cover and the dive!

Thank you for your feedback - we're glad we were able to give you that peace of mind ahead of your son's skydive, we hope he enjoyed it!

06-Apr-2017

Activity Topup Insurance

Activity Topup Insurance

Quick, simple & straight forward!!

Thank you for your feedback.

06-Apr-2017

Sports Accident Insurance

Sports Accident Insurance

Easy, quick and professional service.

Thanks for your feedback.

05-Apr-2017

Sports Accident Insurance

Value for money cover for extreme sports

Clear, concise information. User-friendly application process

We're glad you found the purchase process user friendly - thanks for your feedback.

05-Apr-2017

Sports Travel Insurance

Sports Travel Insurance

Seems nice and easy.
Covered named illness OK.
Test will be if I ever have to claim!!
So far so good very pleased.

Thank you for your feedback.

Customer Reviews

 

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