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SPORTS LEISURE AND TRAVEL INSURANCE SPECIALISTS

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Reviews

Feefologo

Our Customers Rate Us!

Providing excellent customer service is important to us! Our customer service score on independent feedback system Feefo, has been an impressive 4.7 out of 5 for the past twelve months. Read our reviews below:

 

All Feefo feedback is gathered anonymously from genuine customers. Feedback for SportsCover Direct has been compiled from 2265 customer reviews

 

SportsCover Direct uses Feefo, the Global Feedback Engine, to generate our customer feedback. Feefo is a closed ‘invitation only’ platform, guaranteeing every review you read can be matched to a genuine customer who has transacted with us. We remain committed to providing the best customer experience possible, and it is through our transparent feedback process that we can truly understand what we’re doing right and, sometimes, wrong!

 

Date
Product
Service Rating
Customer Comment
Our Reply

14-Jan-2019

Golf Insurance

Golf Insurance

Great price,cover and service

Thanks for your positive feedback.

13-Jan-2019

Sports Travel Insurance

Friendly efficient service without a telephone queue.

I would recommend them to anyone over 70yrs needing insurance for skiing at a reasonable price which was less than half the only other quote I was able to obtain. The lady I spoke to was extremely efficient and helpful.

Thank you for your positive feedback, we are pleased that we could accommodate your needs and you found the staff member extremely efficient and helpful.

13-Jan-2019

Sports Accident Insurance

An efficient service at good prices from a company that seems to care

Setting up a replacement Golf Insurance online was very easy right through from finding the web site to payment.
All documents came through by email the following morning.
I very good service including a telephone call to make sure in understood everything

Thank you for your positive feedback, we are pleased that you found our service efficient.

13-Jan-2019

Golf Insurance

Golf Insurance

good service on purchase not had a claim so can't comment further

Thanks for your positive feedback.

13-Jan-2019

Sports Travel Insurance

Fantastic company, wouldn’t go anywhere else!

Great company, been using them for about four years and have always been looked after. Great customer services and competitive pricing. 5 Stars from me

Thank you for your positive feedback, we so pleased you find our company fantastic with great customer services.

12-Jan-2019

Sports Travel Insurance

Veary easy to use

Professional, effective and polite

Thank you for your positive feedback, we are pleased to hear that you found our services professional, effective and polite.

11-Jan-2019

Sports Travel Insurance

Sports Travel Insurance

dealt with special request efficiently

Thank you for your positive feedback.

11-Jan-2019

Golf Insurance

Golf Insurance

Easy to use website. Good value cover for my needs.

Thank you for your positive feedback.

11-Jan-2019

Sports Travel Insurance

Expensive for like for like product.

A significant increase on last years premium for like for like cover despite being a loyal customer for years (never claimed), quote that was auto produced actually went up some more when I clicked on it and followed the link despite the (supposed) 15% discount!
Got in contact, pointed out the increase, the miss quote and the fact I haven't claimed in years but never the less they offered not adjustment (not even for miss quoting!)
Disappointing really.

Thank you for renewing your policy. We appreciate your feedback, and have now fixed the issue relating to the link in the renewal email. We understand your disappointment at being quoted a higher renewal price. Our prices are lower for renewing customers than new customers on a like for like basis, and we do not penalise customers who have made a claim. We try to keep our prices as competitive as possible but hope that you can understand that from time to time we have to make increases for commercial reasons

10-Jan-2019

Sports Accident Insurance

Sports Accident Insurance

Just the right amount of communication to keep me informed.
Very efficient and helpful telephone answering service.

Thank you for your positive feedback, we are pleased to hear that you found our telephone service very efficient and helpful.

09-Jan-2019

Activity Topup Insurance

Activity Topup Insurance

Spoke to a very friendly and helpful employee to add extras to my existing insurance. Very easy process.

Thanks for your feedback, we are pleased to hear our staff are friendly and helpful.

09-Jan-2019

Activity Topup Insurance

Activity Topup Insurance

I posed a questioned re the cover I required by phone and received a knowledgable solution

Thank you for your positive feedback.

09-Jan-2019

Sports Travel Insurance

Sports Travel Insurance

Excellent service quick and no fuss will recommend.

Thank you for your positive feedback, we are glad to hear that our service is quick and excellent.

08-Jan-2019

Golf Insurance

Golf Insurance

Very quick and easy

Thank you for your positive feedback.

07-Jan-2019

Sports Travel Insurance

Sports Travel Insurance

Spoke to a lovely lady on the phone very helpful and efficient.

Thank you for your positive feedback, it's good to hear that our staff are helpful and efficient.

07-Jan-2019

Golf Insurance

A pleasure to deal with

Quick and easy to navigate very friendly staff great service

Thank you for your positive feedback, it's good to hear that our staff are friendly and the service was great.

06-Jan-2019

Sports Accident Insurance

Very easy to do

Quick and easy very pleasant on the phone there in two minutes no problems

Thank you for your positive feedback, it's great to hear that you found the buying process quick and easy.

06-Jan-2019

Golf Insurance

Painless

Very impressed. Only took a couple of minutes to book. Time will tell in the future.

Thanks for your positive feedback, we are please to hear that you are very impressed.

05-Jan-2019

Activity Topup Insurance

Informative and easy to buy

Very helpful and informative when I rang for a quote . The quote received was self explanatory and made it easy for me to purchase it online .

04-Jan-2019

Sports Shooting Insurance

Sports Shooting Insurance

They are the cheapest on the net

Thank you for your positive feedback.

Customer Reviews

 

What Our Customers Say