Our Customers Rate Us!
Providing excellent customer service is important to us! Our customer service score on independent feedback system Feefo, has been an impressive 4.8 out of 5 for the past twelve months. Read our reviews below:
All Feefo feedback is gathered anonymously from genuine customers. Feedback for SportsCover Direct has been compiled from 5124 customer reviews
SportsCover Direct uses Feefo, the Global Feedback Engine, to generate our customer feedback. Feefo is a closed ‘invitation only’ platform, guaranteeing every review you read can be matched to a genuine customer who has transacted with us. We remain committed to providing the best customer experience possible, and it is through our transparent feedback process that we can truly understand what we’re doing right and, sometimes, wrong!
07-Jul-2025
Very good
Good communication, very efficient service
Thank you for your feedback. It's great to hear that you were pleased with our service.
07-Jul-2025
Good
So easy to do
Thank you for your feedback! We are pleased to hear that you found the process straightforward.
06-Jul-2025
smooth
Clear website and policy, allowing me to purchase off-piste cover including search & rescue. I like the Medicard, which I can carry in a pocket. I don't expect to claim, but this provides the cover I need. I've recommended this site to my skiing companions. One slight niggle: my bank insurance covers skiing and off-piste skiing with a guide. The premium for the SCD off-piste bolt-on is 90% of the cost for full SCD wintersport cover. Not enough differential to make it worthwhile potentially dealing with two insurers in the event of a claim. So I bought the full cover.
Thank you for your feedback and for purchasing our cover. We're pleased to hear that you found our website easy to use.
05-Jul-2025
Very Comfortable
Excellent great communication staff very helpful with all the questions asked keep up the good work. Regards John Yarwood
Thank you for taking the time to leave feedback. It's good to hear that one of our advisors was able to answer all of your questions.
03-Jul-2025
Easy to deal with
Excellent easy to deal with hot cover I need
Thank you for your feedback! We are pleased to hear that you found the process straightforward.
02-Jul-2025
Excellent
Very good service hassle free the renewal was all done for me good value for cover.
Thank you for your feedback. It's great to hear that you were pleased with our service.
01-Jul-2025
Easy to use system, concise informationeasy to understand price profile
Easy to use system, concise informationeasy to understand price profile
Thank you for your feedback. We're pleased to hear that you found our website easy to use.
29-Jun-2025
It was ok
It was ok
Thank you for your feedback!
28-Jun-2025
Very helpful.
Polite, professional, and very helpful. Customer service person guided me through what I needed to do very well
Thank you for your feedback. We're pleased to hear that you found our advisor polite, professional, and helpful.
28-Jun-2025
Easy
Seamless and efficient and a good renewal price
Thank you for your feedback. It's great to hear that you were pleased with our service and pricing.
28-Jun-2025
Very easy
Good options, great cover at affordable prices, easy to understand documents and website, straight forward ordering and purchase process.
Thank you for your feedback. It's great to hear that you were pleased with our cover and pricing.
27-Jun-2025
Fast efficient and value for money
Fast efficient and value for money
Thank you for your feedback. It's great to hear that you were pleased with our service and pricing.
26-Jun-2025
Easy
Prompt and informative
Thank you for your feedback!
24-Jun-2025
Very easy
Easy to renew policy, Good price and cover that I required
Thank you for your feedback. It's great to hear that you were pleased with our cover and pricing.
24-Jun-2025
Easy
Very efficient. Call answered quickly.
Thank you for your 5* feedback! We are pleased to hear that you found the process efficient.
24-Jun-2025
Simple and easy to follow
Excellent and very easy to get the cover you require
Thank you for your 5* feedback! We are pleased to hear that you found the process straightforward.
24-Jun-2025
Very good
Very good 👍
Thank you for your feedback!
23-Jun-2025
Good
Very good
Thank you for your feedback!
22-Jun-2025
Very quick
The representative was able to answer the questions I raised in a calm professional manner
Thank you for taking the time to leave feedback. It's good to hear that one of our advisors was able to answer all of your questions.
21-Jun-2025
Excellent service and price
Service was excellent, young lady explained everything in detail. So impressed with price compared with previous company I used
Thank you for your feedback. It's great to hear that you were pleased with our service and pricing.
Customer Reviews
What Our Customers Say
The website is clear and easy to understand. The range of cover gives a good choice for individual requirements.
Policy was exactly what I was seeking with good cover. Easy website to navigate and overall, a very good experience.
A very smooth and seamless experience. Excellent and prompt service, with the documents arriving by post in 48 hours. Good value for money.
Friendly and knowledgeable. Excellent service when I had a skiing accident. I would highly recommend them.
I would certainly recommend SportsCover Direct. They offer a super-fast service and the best prices. I am entirely satisfied with the policy too.