fair processing notice
about your information
When you contact us, whether by phone, email, through our websites or otherwise, we may keep a record of your communication with us to help solve issues that you might be facing, but also for training quality assurance and statistical purposes, as well as to improve our products and services.
We use information about you to provide an estimate or quote, facilitate the purchase of products through this site and to carry out our obligations for any agreement you have with us (and information relating to joint, family or group applications):
We will use your personal information, and may share your personal information with other third parties acting on our behalf, for one or more of the following purposes:
- provide our services to you
- work out financial and insurance risks by credit scoring
- understand our customers’ needs and requirements
- carry out research and analysis about our products and services
- provide tailored information and offers about products and services that may be of interest to our customers
- carry out our obligations for any agreement you have with us
- recover debt
- prevent and detect crime.
We may contact you by phone or post and, if you provide us with an email address or mobile phone number, we may send you emails and/or text message with operational messages about your insurance policy. As texts and emails are not necessarily secure and can be intercepted, we will keep confidential information to a minimum.
How we use your information
How we use your information
Sending Marketing Information
We will send you tailored marketing information by post, telephone, text and email, if you have expressly agreed to receive marketing information via these channels.
We may contact you if you abandon or fail to complete an online quotation or application to see if we can offer you any assistance.
We may also display tailored online advertising on third party websites, such as social media sites, sites operated by internet service providers and sites which sell advertising space.
We may use the information that we hold about you to personalise the advertisements to you. Where we display personalised advertisements on third party sites, we display the Ad Choices logo which you can click on for further information about online behavioural advertising.
Opting Out Of Marketing
You can opt out of marketing during the application process or at any time by using the unsubscribe options when we contact you, via your customer area, or by calling us.
How we use Your Information
We collect and use non-personal information in the following ways.
When you visit our site, we log your IP address (the unique address which identifies your computer on the internet). We use IP addresses to collect broad geographic information on our site visitors.
Find Out More Or Request A Copy Of The Information We Hold
Finding Out More
You can find out more about how we use your information by simply calling us or writing to us:
Write to us: The Data Protection Officer, SportsCover Direct Limited, Dovetail House, Wycombe Road, Stokenchurch, Bucks, HP14 3RQ.
Right Of Access, Correction, Erasure And Restriction
Your duty to inform us of changes
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your working relationship with us.
Under certain circumstances, by law you have the right to:
Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and check that we are lawfully processing it.
Request correction of your personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
Object to processing of your personal information where we are relying on legitimate interest (or those of a third party) and there is something about your situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
Request the transfer of your personal information to another party.
If you want to review, verify, correct or request erasure of your personal information, object to the processing of personal data, or request that we transfer a copy of your personal information to another party, please contact the Data Protection Officer at SportsCover Direct at time of writing.