The UK Government travel advice is likely to be subject to ongoing changes with regards to what tests travellers need to undergo before departing or returning to the UK. There are also likely to be ongoing changes to the regulations in place in different countries relating to which tests you need to undergo when visiting […]
Tag Archives: Coronavirus
I believe that I am eligible to claim under the policy. How do I submit a claim?
After reading the above guidance, if you have incurred costs that you have not been able to recover from the trip provider(s) or your payment card issuers, please contact our claims handlers to obtain a claim form. Their details are as follows: Roger Rich and Co www.rogerrich.co.uk A claim form can be obtained from their […]
Can I cancel my policy?
There is a 14 day Cooling Off period during which you can cancel and get a refund, assuming that you have not already travelled, and nothing has occurred which might result in a claim. After 14 days, if you have not travelled and there are no potential claims, you can cancel but there would be […]
I have cover with you and am already abroad. new local restrictions have come into force and I cannot travel home as originally planned.
Please contact us to discuss and we will see what we can do to help.
If there is a outbreak when I am on my trip, will I be covered for moving accommodation, cutting short my trip, not being able to take part in a planned activity or having to quarantine or missing out on any aspect of my trip?
As COVID-19 is such a widespread and known contingency, and local or national outbreaks are not that unlikely especially if a new more transmissible or vaccine resistant variant occurs, unfortunately this would not be covered.
MY DESTINATION IS ON THE UK GOVERNMENT GREEN LIST, BUT I AM WORRIED ABOUT TRAVELLING TO MY CHOSEN DESTINATION. IF I DECIDE NOT TO GO, CAN I CLAIM?
This would classify as disinclination to travel and would therefore be excluded under the policy.
WILL I BE COVERED IF I NEED TO CANCEL MY TRIP BECAUSE I AM ILL WITH COVID-19?
If you, or any member of the group that you plan to travel with, or any member of your family falls ill with COVID-19, and you are unable to go on your trip, unfortunately this would not be covered. We would suggest that you contact your travel agent, airline and / or accommodation provider to […]
WILL YOU COVER ME FOR TRAVELLING ABROAD?
We will only provide you with cover if there are no UK government restrictions in place against travel, and if there is no advice against travel or all but essential travel on the FCDO website. If there is no FCDO advice against travel to your destination when you take out the policy, and that subsequently […]
I HAVEN’T BOOKED MY FLIGHTS OR ACCOMODATION YET. WHAT DO YOU RECOMMEND?
A major outcome of the ongoing pandemic is that everyone is so much more aware that trips might not be able to go ahead as planned, or might be postponed. We highly recommend that you opt for refundable or exchangeable flights and accommodation so that if your trip cannot go ahead, you are not left […]
Will my medical treatment abroad be covered if I fall ill with COVID-19?
If you fall ill during your trip with COVID-19, or any mutation or variation thereof, we will cover the costs of your emergency medical treatment and where appropriate repatriation as long as you have had all recommended vaccinations, and adhere to all local and government advice and regulations. If you require hospital treatment, we will […]