After reading the above guidance, if you have incurred costs that you have not been able to recover from the trip provider(s) or your payment card issuers, please contact our claims handlers to obtain a claim form. Their details are as follows: Roger Rich and Co. A claim form can be obtained from their website: […]

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There is a 14 day Cooling Off period during which you can cancel and get a refund, assuming that you have not already relied upon the policy for doing your activity and nothing has occurred which might result in a claim. After 14 days, if you have not travelled and there are no potential claims, […]

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Because COVID-19 is such a known contingency and is still affecting so many events worldwide, unfortunately if your event is no longer taking place because of COVID-19, you would not be able to claim for this. If the event has been postponed and you plan to take part later in the year / next year, […]

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It depends where you are. If you are in a country / area to which the FCDO say it is safe to travel, then you would be covered under the policy for doing your activity. If you are in a country or zone to which the FCDO advise against travel, or against all but essential […]

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The Activity TopUp policy is only designed to cover you for doing the specific activity(s) that you have selected cover for in case you get injured or ill doing that activity. If that was the case, and during the course of your treatment for your injury you subsequently contracted COVID-19 and required medical treatment, this […]

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