Our Customers Rate Us!
Providing excellent customer service is important to us! Our customer service score on independent feedback system Feefo, has been an impressive 4.8 out of 5 for the past twelve months. Read our reviews below:
All Feefo feedback is gathered anonymously from genuine customers. Feedback for SportsCover Direct has been compiled from 5314 customer reviews
SportsCover Direct uses Feefo, the Global Feedback Engine, to generate our customer feedback. Feefo is a closed ‘invitation only’ platform, guaranteeing every review you read can be matched to a genuine customer who has transacted with us. We remain committed to providing the best customer experience possible, and it is through our transparent feedback process that we can truly understand what we’re doing right and, sometimes, wrong!
09-Feb-2026
oK
Excellant
08-Feb-2026
Okay except for medical stuff
Had to phone and message several times re medical info....very very confusing.
07-Feb-2026
I can’t comment on the service because I haven’t used the insurance yet, nor have I tried to claim on it. I’ll let you know when I have. So far, all I’ve done is paid for it.
I can’t comment on the service because I haven’t used the insurance yet, nor have I tried to claim on it. I’ll let you know when I have. So far, all I’ve done is paid for it.
07-Feb-2026
greatnew alresford hampshire
just the job well done
06-Feb-2026
Excellent. Very straightforward.
Very easy and quick to do.
06-Feb-2026
Clear, quick and easy.
Every single staff member I spoke to was exceptionally helpful and knowledgeable, enabling me to select the correct insurance. I intend to use your company for all future travel.
Thank you for your feedback. We are pleased that you found our advisor helpful.
05-Feb-2026
Worked very well
Easy to read conditions and therefore compare costs with other providers and not bombarded with follow-ups
Thank you for your feedback. We are glad you found the process easy!
03-Feb-2026
Disappointing, as explained earlier. No need to say any more.
I received a renewal quotation which euated to a 27% increase in premium. There was no explanation of the increase, as far as I recall. I decided to accept as I had 2 years of a very reasonable premium (£33) and I did not have time to explore alternative cover. Next year, I will make a point of researching alternatives. This was my first disappointing experience with SCD.
Thank you for your feedback. We believe this is regarding our golf policy. If it is, our claims costs have increased significantly over the past two years which has forced us to increase premiums. The increasing costs of golf equipment has been the main driver for this. We have maintained our premium for a number of years but regrettably our insurers have requested that we increase premium to cover the claims inflation we are experiencing.
03-Feb-2026
Thank you for your review!
03-Feb-2026
Great
Great service got what I was looking for thank you
Thank you for your feedback. It's great to hear that you were pleased with our service.
02-Feb-2026
Effortless and still decent value for money
It was an online renewal and was timely and very straightforward.
Thank you for your feedback. We are glad you found the renewal process easy!
01-Feb-2026
Very easy to use
The Insurance satisfies my needs. Never needed to claim and hope not to ever need to. Price seems reasonable for cover selected, but being honest ive not used a comparison site. Paperwork and cards arrive promptly. Sadly turning 65 next year, i might not be able to use it much longer.
Thank you for your feedback. It's great to hear that you were pleased with our cover and our pricing.
01-Feb-2026
Good
Easy to use
Thank you for your feedback. We're pleased to hear that you found our website easy to use.
29-Jan-2026
Simple straightforward easy service
Simple straightforward information given regarding my policy auto renewal and exactly when and how it would occur.
Thank you for taking the time to leave feedback! It's great to hear that you found the process simple.
27-Jan-2026
Thank you for the feedback, if there is anything that you wish to discuss with us then please do not hesitate to call us on 01494 484800 and we will be more than happy to help.
26-Jan-2026
Thank you for your review!
26-Jan-2026
Easy
Good
Thank you for your feedback!
26-Jan-2026
Very easy and very quick. Got a quote in seconds
Very easy process. Was used to add a sailing holiday on to an existing policy which didn't cover this particular activity.
Thank you for your feedback. We are glad you found the process easy!
23-Jan-2026
Good service
No problems
Thank you for your feedback. It's good to hear that you were pleased with our service.
22-Jan-2026
Spot on
Excellent
Thank you for your feedback!
Customer Reviews
What Our Customers Say
The website is clear and easy to understand. The range of cover gives a good choice for individual requirements.
Policy was exactly what I was seeking with good cover. Easy website to navigate and overall, a very good experience.
A very smooth and seamless experience. Excellent and prompt service, with the documents arriving by post in 48 hours. Good value for money.
Friendly and knowledgeable. Excellent service when I had a skiing accident. I would highly recommend them.
I would certainly recommend SportsCover Direct. They offer a super-fast service and the best prices. I am entirely satisfied with the policy too.