Help & Support

The fastest way to get help is to contact our support team directly using the details on our website. For urgent questions, please include your policy number, contact details and a short summary of what you need help with, so we can point you in the right direction as quickly as possible.

The fastest way to get help is to contact our support team directly using the details on our website. For urgent questions, please include your policy number, contact details and a short summary of what you need help with, so we can point you in the right direction as quickly as possible.

The fastest way to get help is to contact our support team directly using the details on our website. For urgent questions, please include your policy number, contact details and a short summary of what you need help with, so we can point you in the right direction as quickly as possible.

To update your payment details for your policy, you will need to give our team a call on 01494 484800.

The fastest way to get help is to contact our support team directly using the details on our website. For urgent questions, please include your policy number, contact details and a short summary of what you need help with, so we can point you in the right direction as quickly as possible.

Yes, for example Mountaineering (with ropes or guides); Mountain climbing (with ropes or guides); Ice climbing exclude participation in activities where the altitude exceeds four thousand (4,000) metres above sea level whilst undertaken in any territory detailed within Geographical Zone(s) 2 & 3.

Please refer to policy documentation for full details.

Not online but sometimes this is possible if you call us, depending on circumstances.

No, we only insure amateurs or semi-professionals. We define a professional as someone earning more than £5,000 per year from their sport, doing their sport as a full-time occupation: paid or unpaid, or on a sports scholarship. If in doubt, please email or call us to discuss.

Yes, we cover a wide range of winter sports including skiing, snowboarding, off-piste, dog sledding, snowshoeing, ski touring, cross country skiing and more. Find out more details about our Winter Sports Insurance policy.

Yes, please see policy documentation for full details.

Our highly experienced claims team can be contacted Mon – Fri, 9am – 5pm. Visit our Claims page to find out more information about how to make a claim.

Our policies will cover anyone up to the age of 74 at the time of purchase. An applicant aged 75 or over cannot be covered.

We can cover multiple extreme sports that are often not covered on other travel insurance policies. Skydiving, Kitesurfing, Canyoning, Off-Piste skiing, Downhill mountain biking are examples of sports we can cover as part of our Sports Travel Policy.

You can also choose our Activity Top-Up cover, for those who already have basic travel insurance but need a specialist activity covered in the short term.

You would need to contact our emergency assistance providers (International Medical Group) who would make arrangements on your behalf. Please note we are unable to cover you whilst participating in any Activity in territories not mapped on the maps issued by the nearest local authority or more than one-hundred and fifty (150) kilometres from the nearest habitation.

Our Sports Travel Insurance can generally be taken out even if you have a medical condition. We can almost always offer cover at no extra cost. However occasionally, special terms may apply following a claim for a medical condition for subsequent claims. Please check policy documentation for further information, which you’ll find with your quote.

It is important because if you have an accident aboard and need medical assistance, you could be forced to pay a lot of money to receive treatment or be repatriated back to the UK. A comprehensive sports travel insurance policy will cover these costs up to the policy limit.

You may also experience flight delays or cancellation of your trip which results in costing you money. These too will be covered under our Sports Travel Insurance policy.

Yes, we provide cover for your sports equipment.

We’ll cover your sports equipment or that which is hired to you during your trip. We’ll pay for:

• The cost of hiring replacement equipment; or
• The intrinsic value of the lost or damaged sports equipment; or
• The cost of repair of your sports equipment