Complaints
We are committed to providing our customers with a high quality of service and cover and intend to maintain this at all times. However, if you feel dissatisfied please notify us using our complaints procedure below and we will endeavour to resolve your problems as soon as possible.
Contact us
For UK residents, if you have any questions or concerns about any aspect of your insurance or the handling of a claim you should, in the first instance contact us.
If you wish to make a complaint relating a service provided by our staff or information provided to you prior or after purchase, you can do so using the following contact details:
SportsCover Direct
Dovetail House
Wycombe Rd
Stokenchurch
HP14 3RQ
Complain to your insurer
As we do not handle claims internally, complaints relating to the handling of a claim should be referred to the underwriters who appoint the claims handlers.
If you wish to make a complaint you can do so at any time by referring the matter to the following contact information:
Complaints Department
XL Catlin Services SE, UK Branch
20 Gracechurch Street
London
EC3V 0BG
Take your complaint further
If you remain dissatisfied after the Complaints Manager has considered your complaint, or you have not received a final decision within eight (8) weeks, you can refer your complaint to the Financial Ombudsman Service at:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
From within the UK:
From outside the UK:
Text:
07860 027 586
(Call Back Service)
Relay UK:
(18002)
020 7964 1000
www.financial-ombudsman.org.uk
The Financial Ombudsman Service can look into most complaints from consumers and small businesses. For more information, contact them on the above number or address, or view their website.
Further information on our complaints handling can be found here
Still need help?
If you have any questions about making a claim or need help with your policy, our team is here to support you.