Our Customers Rate Us!
Providing excellent customer service is important to us! Our customer service score on independent feedback system Feefo, has been an impressive 4.8 out of 5 for the past twelve months. Read our reviews below:
All Feefo feedback is gathered anonymously from genuine customers. Feedback for SportsCover Direct has been compiled from 4633 customer reviews
SportsCover Direct uses Feefo, the Global Feedback Engine, to generate our customer feedback. Feefo is a closed ‘invitation only’ platform, guaranteeing every review you read can be matched to a genuine customer who has transacted with us. We remain committed to providing the best customer experience possible, and it is through our transparent feedback process that we can truly understand what we’re doing right and, sometimes, wrong!
25-Mar-2024
good service, easy to do online
good service, easy to do online
25-Mar-2024
25-Mar-2024
24-Mar-2024
23-Mar-2024
Not used
Overall good. Communication could be better re declared medical conditions. Currently customer not informed that a revised schedule will be issued when the underwriters have reviewed it. It just looks initially as if it's just been sneaked through as not covered. That's apparently not the case, but an up front statement as to what the process is would be better.
22-Mar-2024
No claim made
As previously,I received excellent service. The website is helpful and a subsequent query by phone and email was dealt with promptly, courteously and effectively
19-Mar-2024
Excellent service, first class. I now have all the cover I need for my golf clubs on my travels.
Excellent service, first class. I now have all the cover I need for my golf clubs on my travels.
Thank you for your 5* feedback. It's great to hear that you were pleased with our service.
18-Mar-2024
Never had a claim everything was covered at a fantastic price and very easy to deal with and knowledgeable
Never had a claim everything was covered at a fantastic price and very easy to deal with and knowledgeable
Thank you for your 5* feedback. It's great to hear that you were pleased with our service and pricing!
18-Mar-2024
N/A
Easy to get insurance, and an added benefit was no increase in cost this year.
Thank you for your 5* feedback!
13-Mar-2024
No issue.
Did on line as used for golf insurance before so great price.
Thank you for your 5* feedback and for your continued custom
10-Mar-2024
No claim
Very good company with reasonable prices. Have renewed my insurance as very competitive.
Thank you for your 5* feedback and for your ongoing custom! We're pleased to hear that you found our pricing to be competitive.
09-Mar-2024
Fast, efficient and value for money. Whole process was very quick.
Fast, efficient and value for money. Whole process was very quick.
Thank you for your feedback. It's good to hear that you found the process straightforward
08-Mar-2024
Thank you for your feedback
08-Mar-2024
Application easy
I have not claimed but have recently taken out a policy for annual sports travel insurance. As a 71-year old international Masters hockey player that has had prostate cancer, insurance might be tricky or very expensive. I contacted the company by email and had a very good and rapid response noting that the cost would be as quoted online, but cover would be adjusted according to risk, e.g. possibly not covering the medical condition. SportsCover Direct are as good as their word and in my case have accepted I am very low risk for cancer. Well done and thanks. Application, payment and documentation is easy online. Top marks.
06-Mar-2024
Thank you for your feedback
03-Mar-2024
Not had to use it yet.
Always a good response to any queries or concerns. Good value for money.
Thank you for taking the time to leave a 5* review! We're pleased that we are able to help you with any queries or concerns that you have.
03-Mar-2024
N/a
Quick and easy
Thank you for your 5* feedback. It's good to hear that you found the process straightforward
03-Mar-2024
excellent
excellent
Thank you for your 5* feedback!
03-Mar-2024
OK
Fine
Thank you for taking the time to leave feedback
29-Feb-2024
Goid
Very helpful and pleasant. Extremely reasonable cost Very good service.
Thanks for your 5* feedback! We are pleased that you found our service efficient.