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Terms of Business
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Definitions
"We", "us" or "our" means SportsCover Direct Limited of 29 Great George Street,
Bristol, BS1 5QT, Tel. 0845 120 6400 Fax.0845 120 6401, email
enquiries@sportscover.co.uk
"You" and "your" means the individual person who is a policyholder or
potential policyholder.
1. About Us
We are a specialist provider of sports accident insurance and also
travel insurance for active people. Our policies are underwritten by
Lloyd's Syndicate 1607 by Impact Underwriting Limited, 17th Floor, 30
St. Mary Axe, London EC3A 8BF. We are acting for the Underwriters
pursuant to the terms of a Binding Authority and whilst we are an
intermediary acting on your behalf, advice is only based upon our
knowledge of our own policies. We do not offer the policies, products or
services of any other insurers. We are responsible for issuing your
policy and advising on policy coverage and suitability for your needs.
We are also able to assist with policy amendments, upgrades or queries
throughout your policy period. On request, we will provide you with our
full policy terms and conditions and sales brochures.
2. Consumer Protection
We are authorised and regulated by the Financial Services Authority
(FSA) who are the organisation set up by the Government under the
Financial Services and Markets Act 2000 (FSMA) to regulate firms that
undertake financial services in the UK. Our firm reference number is
309959.
3. Confidentiality
All information about you will be treated as private and will not be
shared with other parties without your express agreement except for that
which we may have to disclose to FSA as a condition of our membership.
Under the Data Protection Act 1998, you have the right to see personal
information about you that we hold in our records. We will not make your
details available to other parties for marketing purposes but we may
contact you ourselves to keep you informed of our latest products and
services for insurance and travel. We use Industry standard encryption
technologies when transferring and receiving customer data exchanged
with our WEB site.
4. Customer Obligations
It is your responsibility to provide complete and accurate information
to us when you take out your insurance policy and throughout the life of
your policy and when you renew your insurance. It is important that you
ensure that all statements you make on application forms, claims forms,
Internet forms or verbally over the telephone are full and accurate. If
you fail to disclose any material information to your insurers, this
could invalidate your insurance cover and mean that part or all of a
claim may not be paid.
5. Purchases made on behalf of a third party
If you are purchasing a policy on behalf of another person or a group or
team, it is your responsibility to ensure that the Customer Obligations
(set out in previous paragraph) are met for each of the persons for whom
cover is being purchased. It is also your obligation to ensure that each
person on whose behalf insurance has been purchased is aware of the full
details of the cover. We are unable to accept responsibility for loss
should a claim be rejected due to the non-disclosure of a third party
insured.
6. Medical Warranty
All persons purchasing insurance from us must comply with the health
declaration. If you are unable to comply or need guidance with specific
problems, either call us during office hours or email
info@sportscover.co.uk. If you cannot agree with this declaration you
must contact us at the time of taking out this insurance and we will
tell you if we can cover you. Existing medical conditions will not be
covered unless declared and the insurer accepts the condition in
writing. If there is a change in your medical condition or the medical
condition of anyone whom a trip depends on and you can no longer comply
with this declaration, you must contact us.
7. Residency Warranty
You and anyone on whose behalf you purchase our insurance must be a
resident of the United Kingdom, the Republic of Ireland or at a valid
BFPO address, from where journeys must start and end. Any variation from
this must be agreed in writing before travel.
8. Payment
Premiums for Insurance are payable and due at the time of booking. You
may make payment by cheque or credit card (all major credit/debit cards
except Amex are accepted). Please note that insurance purchase will not
be concluded until payment has been received unless otherwise agreed. We
may allow payment of the total premium by instalment to be spread over 3
consecutive months provided the initial payment is made at inception and
the means of payment for the following instalments is supplied at that
time (eg with Credit card details or post-dated cheques). Failure to
make a payment by the agreed date will result in cancellation of the
policy one month after the payment failed and no refund will be made.
All premiums quoted are inclusive of local Taxes at the prevailing rate.
9. Your right to cancel
If the Insurance does not meet with your requirements you may return the
documentation within 14 days of the date of issue and provided no claim
is made, obtain a full refund.
10. Policy Documents
Policy information will be issued in a timely manner. This will normally
be within 3 days of the contract of insurance being concluded. Your
policy documentation will confirm the basis of cover, give details of
the insurer, be accompanied by a policy summary and include a Demands
and Needs statement and Keyfacts illustration. We reserve the right to
hold back schedules and certificates until all payments due have been
made. We retain documents for 6 years in accordance with our retentions
of documents policy.
11. Checking your policy documents
When you receive your documents, please ensure that you read your
insurance policy carefully. In particular you should check the start and
end dates, the health declaration and that the sports group covers your
chosen activity. For travel insurance (excluding top-up cover) your
insurance period must include the day on which you leave your home or
office to the date you return to your home or office. Failure to comply
with the terms and conditions of the policy may result in cover being
restricted or possibly invalid. Please contact us if you have any
questions with regard to your policy. You are advised that the full
terms and conditions of our policies should be consulted prior to your
completing your policy purchase and if you have any questions you should
make sure these are answered to your satisfaction. If you have not
received a copy of the full policy terms and conditions before you book
your insurance you will be provided a copy with your insurance schedule.
12. Policy Excesses
Under most sections of the insurance, claims will be subject to an
excess. This means that you will be responsible for paying part of the
claim. The amount you have to pay is the excess. Where more than one
excess applies (ie claims made under multiple sections) we will apply
only the highest excess.
13. Policy renewal
Annual policyholders will be provided with the renewal terms no less
than 21 days before expiry of the policy, or notified that the renewal
is not being invited.
14. Claims
Your insurance policy includes a claims procedure, which tells you what
steps you should take if you wish to make a claim. You must notify us of
a claim or circumstance which may give rise to a claim as soon as
possible. You will be provided with every assistance in submitting a
claim and seeking reimbursement.
15. Compensation Scheme
We are covered by the Financial Services Compensation Scheme (FSCS). You
may be entitled to compensation from the FSCS if we or the Insurers
cannot meet our obligations. This depends on the type of business and
the circumstances of the claim. Full details and further information on
the scheme are available from the FSCS.
16. Complaints Procedure
We are dedicated to providing you with a high quality service and we
want to ensure that we maintain this at all times. If you feel that we
have not offered you a first class service please write to us and
address your correspondence to the Managing Director. We will do our
best to resolve the problem. Should you remain dissatisfied and wish to
make a further complaint you can do so at any time by referring the
matter to the Complaints Department at Lloyd's. Their address is: -
Complaints Department, Lloyd's, One Lime Street, London EC3M 7HA Tel:
020 7327 5693. Fax: 020 7327 5225. e-mail:
complaints@lloyds.com.
Complaints that cannot be resolved by the Complaints Department may be
referred to The Financial Ombudsman Service (FOS), South Quay Plaza, 183
Marsh Wall, London E14 9SR. Further details will be provided at the
appropriate stage of the complaints process.
17. Law and Jurisdiction
These terms of business shall be governed by and construed in accordance
with English law. In relation to any legal action or proceedings arising
out of or in connection with these terms of business we both irrevocably
submit to the non-exclusive jurisdiction of the English courts.
18. Remuneration
Our remuneration may be a fee, or as brokerage, which is a percentage of
the insurance premium paid by you and allowed by the insurer with whom
the insurance is placed. Brokerage and fees are earned for the policy
period and we will be entitled to retain all fees and brokerage in
respect of the full policy period in relation to policies placed with
us. In the event of a mid-term adjustment we will be entitled to a
percentage of the premium payable by you. In addition to the client fees
and/or brokerage payments we may receive remuneration by way of
administration fees or profit commissions, which are contingent on
underwriting profitability, from underwriters. At your request, we shall
endeavour to calculate and advise you of the contingent commission we
may receive in respect of your business.
